Name: Rebecca
Rating: 5
Review: After interviewing several sleazy companies, Lone Star Water Services was recommended to me by a neighbor. From the very first look at their website, it was clear they were different. Their prices (for water softeners) are transparently listed on their website. NO GAMES!When I called the office, I received a call back from Harry within a couple of hours. Harry answered my questions and provided information, without giving me a sales pitch. We needed a plumbing loop installed, so he offered to send out one of their plumbers, free of charge, to give me an estimate on that portion of the job. That price is variable depending upon how complicated it is to access the plumbing lines. Other companies were going to charge me to simply come out and give a quote!Russell came out and spent a good 15 minutes crawling around in our attic to see if he could connect through the attic, to avoid having to tear up our yard. Fortunately, he was able to find a way to do go through the attic, which saved us money and saved us from having our lawn destroyed.Like Harry, there was no high pressure sales pitch from Russell. He gave me a price and then said to give the office a call if we wanted to schedule. I actually decided to book right then and there, and they were able to come out within a week and get the job done!Yesterday was install day for us, and Russell arrived on time, was professional throughout the entire process, and cleaned up his mess before leaving (which many contractors don't do these days).We are already enjoying noticeably softer water, and could not be more pleased! HIGHLY recommend!
Date: a year ago