Name: Cheryl Langford
Rating: 2
Review: We have been customers of Texas Water Systems, Tyler, for over 22 years-this month will mark 22 years. We have not had problems with customer service until this past year. Before that, the phone was answered by a person, in the office, and you received an answerThis past Friday, we had a 12+ hour water outage. Outages are more frequent and all you get is an answering service with nothing to tell you. Friday though, all I got was a recording that stated the company was not talk g any calls! On Sunday I received an email that stated it was the fault if REA. I spoke with a supervisor there today. She said a large tree had fallen on a line in the wee hours of Friday morning but ALL power was restored by 723am. But, we did not get water back until after 300pm. The only adviseI got from the manager if the water system was since I seemed to have a good relationship with REA, maybe I could talk to them so the water company would get their calls returned! No apology for the poor service. You must also now go to their website to see if there is boiled water warning. So many of the people, out here, have no computer and probably never learned how to use one. I gave 2 stars because until the past year this was a great company.Good luck if you live in this area.
Date: 3 years ago